What payment methods are available on nicopoder.com?


We accept payments through popular and secure payment gateways such as Tpay and PayU, where you can make a quick transfer, credit card payment, BLIK, and traditional bank transfer.

What forms of delivery are available?


We offer a variety of shipping options, including standard courier delivery via UPS, InPost, InPost parcel machines and the option to pick up in person at our stationary location at 94D 29 Listopada Avenue, 31-406 Krakow.

What is the turnaround time for orders on the website?


Orders are prepared for shipment within 1-2 business days from the date of the order, but we make every effort to ensure that shipping takes no longer than 24 hours.

What are the shipping costs?


Shipping costs depend on the selected delivery method and country of shipment. Domestic delivery prices range from £13 to £20+, and international from £35 to £120+ - you will see them next to each delivery method in the shopping cart when placing your order.

How long does it take for the order to be delivered to the customer?


Delivery time depends on the selected shipping option, location and carrier. As a rule, delivery takes no longer than 1-2 business days, nevertheless, it is worth bearing in mind that the maximum delivery time declared by carriers is up to 4 business days. International shipments usually take from 3 to 5 working days.

Is it possible to return an order?


Of course, by law you can return the goods intact up to 14 days from the date of purchase. To make a return, fill out the appropriate form and enclose it with your package. You can find all the details in our returns policy, available under returns and complaints.

What personal information is processed when I place an order?


We process only the necessary personal data to complete your order. For full information about the scope of personal data processing, please see Privacy Policy.

Can I track the status of my order?


After logging into your account, in the "My Orders" section you will check its current status. If you do not have an account, please contact us by email at [email protected], with your order number in the body of the message.

Does nicopoder.com guarantee the security of my payment information?


Of course, the security of your data is our top priority! All transactions are secured and payment data is stored according to the highest security standards.

Can I change my shipping address after placing an order?


Changing the delivery address after placing an order is possible until the shipment is handed over to the carrier. Therefore, in such a situation, please contact our customer service department as soon as possible.

Do you offer customer support for order problems?


Of course, our customer service team is available to you via chat and the contact form on the website or by calling (+48) 516 171 593, Monday through Friday, from 9:00 am to 5:00 pm.

Are discount codes available, how can I get them?


Yes, we regularly provide discount codes for our regular customers. You will find the latest information on this subject in our newsletter, for joining which you will receive, up to 15% discount on your first order! You should also follow our social media, where we periodically organize various contests and activations.

Where can I find instructions for using nicotine pouches?

Each product comes with an instruction manual. We also encourage you to visit our Knowledge Base, where you will find a compendium of knowledge on the use of nicotine and energy pouches. On the other hand, if you do not find the answers to your questions there, please contact us, we will be happy to answer all of them.

How do I complain about a defective product?


In order to make a claim, you need to fill out a claim form, and then attach it to the shipment. The form and full instructions on how to make a claim can be found under Returns and Claims.

What are the benefits of joining a newsletter?


Joining our newsletter is a chance to receive pre-release information about upcoming promotional offers, discount codes, as well as articles with the latest knowledge in the field of nicotine and energy pouches. We encourage you to sign up, for which you will receive, at the start, up to 15% discount on any order. PS. we don't send SPAM, because we don't like to get it ourselves.

Can delivery be scheduled for a specific date?


Unfortunately, we currently do not offer the option to schedule delivery for a specific date. Standard delivery time depends on the shipping option selected.

Can I pick up my order in person?


Yes, you can pick up your order in person at the stationary point, located at 94D 29 Listopada Avenue in Krakow. To do so when placing an order, select "Personal collection at the point" as the delivery option.

Darmowa dostawa InPost od 200 zł na terenie całej PolskiSzybkie i bezpieczne płatności PayU i TpaySzybka i bezpieczna dostawa na terenie całej Europy

Tylko dla pełnoletnich. Wyrób zawiera nikotynę, która powoduje szybkie uzależnienie.
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